District Manager Training Course in Flushing, Queens, NY – Telecom Institute of New York

Prerequisite 2 Year of Sales Manager Experience

Length:40 hours

Module 1 : Introduction to District Manager

Unit 1 : Introduction to District Manager

• Review & Recap of Elements in Retail Management Course
• 4 Quadrants
• Results & Forecasting
• Employee Coaching
• Understanding Wireless Carrier & Vision
• Performance Management
• What are the elements in knowing performance (Current standings, historical data, sales run rate, target setting)?
• Understanding Carrier commitments to “The Street” and correlating it with company initiatives
• Learning the elements of forecasting for your locations (Daily, Weekly, Monthly)
• (Conduct activity on putting these elements together)
• How important is Retention as a District Manager?
• Why is it important in Wireless?

Module 2: Key items to focus on as a District Manager

Unit 1 : Key items to focus

• Which are the key items to focus on as a District Manager?
• Employee Retention & Development (Create your Bench)
• Going through leadership assessment (Know your People)
• Set expectations with Why’s & seek collaboration with staff
• Motivate, Inspire, and Develop team
• Execute and overachieve on all results tasked
• What are District Manager Competencies & Capabilities?
• Leadership
• Strategic Partnerships
• Project Management
• Establishing Culture
• Results Execution
• Initiatives
• Actions
• Measuring
• Impact
• Timing

Unit 2: What is Turnover?

• How do you develop Team Culture & Engagement?
• Out of office Meetings
• Daily Recognition Days
• Team Lunch & Dinners
• Focus Days
• Motivational Speakers
• Sporting Events

Module 3: Career Development

Unit 1: Career Development

• Why is it important to know your growth plan?
• How do you ensure you know your people’s growth plan? (To give them a reason to strive for?)
• How do you uncover your employees next steps in development?
• How do have honest & realistic conversations with your employee

Unit 2: Interview Preparation

• Prepare the resume and cover letter
• Able to search jobs online
• Ready to face the interview

Telecom Institute of New York

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