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A+ Technician Training Program in Flushing, NY

Course Length: 48 hours

I. Core Hardware

Content Outline

Unit I. Introduction to Computers & The Tools

  • History of Computers
  • System Components and their functions
  • Software
  • Number System
  • Hardware Tools
  • Software Tools
  • Troubleshooting Methodologies

Unit II. Safety

  • Basics of Electricity & Electronics
  • General Safety Precautions
  • Potential Hazards of Using PC’s
  • Fire Safety

Unit III. Components, Ports, Connectors and Cables

  • Power Supplies
  • ROM BIOS
  • Central Processing Units
  • System Boards
  • Memory
  • Serial & Parallel Ports
  • PS/2 & USB Ports
  • FireWire & Wireless Ports

Unit IV. Architectures

  • What is a Bus?
  • The 8-bit Bus
  • ISA & EISA Bus
  • The Micro Channel Architecture Bus
  • The PCI Bus
  • Video Circuitry Buses
  • Trouble shooting Adapter Card

Unit V. Fixed & Removable Storage Systems

  • Fixed Disk Drives
  • Installing IDE Drives
  • Install & Remove Internal SCSI Drives
  • Hard Drive Problems
  • RAID
  • Floppy Disk Drives
  • Optical Disc Drives
  • Cartridge Disk Drives
  • Backup Systems

Unit VI. Peripheral Devices & Expansion Boards

  • Primary Input Devices
  • Video Output Devices
  • Printers
  • Other Input/Output Devices
  • Drive Controllers
  • Video Adapters
  • Sound and Game Adapters
  • Modem Adapters

Unit VII. Portable Computing

  • Portable Computing Devices
  • Docking Solutions
  • Portable Computing Device Drivers
  • PC & Mini-PC Cards
  • Portable Computing Device Memory
  • Replace Internal Components
  • Personal Digital Assistants

Unit VIII. Networking

  • Network Concepts
  • Network Communications
  • Network Architecture
  • Internet Connections
  • Networking Devices
  • Troubleshoot Networks

Unit IX. Performing Maintenance

  • Hard Disk Maintenance
  • Printer Maintenance
  • UPS Use
  • Peripheral Components Cleaning
  • Clean Internal System Components
  • When to upgrade
  • Dispose of Computer Equipment

Performance Objectives

Unit I. Introduction to Computers & The Tools

  • Students will be able to identify the different components of the computer and their tools
  • Students will be able to identify different software and their tools and troubleshooting techniques
  • Students will be able to understand the number system

Unit II. Safety

  • Students will have basic knowledge of Electricity and there products
  • Students will be aware of safety precautions in handling electric & computer equipment

Unit III. Components, Ports, Connectors and Cables

  • By end of this unit students will able to identify different components, ports, connectors and cables of the computer system
  • Power Protection

Unit IV. Architectures

  • Students will be able to have good knowledge of different architectures used
  • They can even troubleshoot some cards
  • Different Mother Boards such as difference between ATX motherboards compare to baby AT motherboard

Unit V. Fixed & Removable Storage Systems

  • Students will be able to install, configure different fixed and removable storage devices
  • Defragment Hard Drive, Replace a CMOS Battery
  • Able to backup the data on the systems

Unit VI. Peripheral Devices & Expansion Boards

  • Install and Configure peripheral devices as specified
  • Install printers, Video Adapters
  • Students will be able to describe the difference between an impact and no impact printers and list some common printer problems

Unit VII. Portable Computing

  • Install and configure the portable computing devices
  • Replacing internal components
  • Install PC & Mini-PC cards
  • Working with Portable computing device memory

Unit VIII. Networking

  • Students will be able to list the three most common topologies used today.
  • Characteristics, special equipment, advantages and disadvantages of topologies.
  • Can explain the term “Protocols”

Unit IX. Performing Maintenance

  • Students will be able maintain Hard Disk, Printers
  • Cleaning all the components
  • Upgrading the system component when needed
  • Students will be able to known when and where to Dispose the computer equipment

II. Core Software

Content Outline

Unit I. Windows Tools & Managing Applications

  • Graphical tools & Command-line tools
  • Install a Windows Applications
  • Install a Non-Windows Applications
  • Configure Virtual Memory
  • Configure Non-Windows Applications
  • Remove an Application

Unit II. Install Network Components

  • Update a Network Card Driver
  • Configure TCP/IP
  • Troubleshoot TCP/IP Connectivity
  • Install or Remove NetBEUI
  • Install or Remove NWLink IPX/SPX
  • Install a NetWare Client
  • Configure a Network Connection in Windows 9x

Unit III. Implementing Local Security in Windows/Mac

  • Create or Delete Local User Accounts
  • Modify User Account Properties
  • Set Workgroup or Domain Membership
  • Configure File and Folder Security
  • Encrypt Files and Folders

Unit IV. Architectures

  • Share Folders
  • Connect to a Network Printer
  • Capture a Printer Port
  • Install a Local Printer
  • Troubleshoot Printing

Unit V. Managing Disk Resources in Windows/Mac

  • Create or Delete a Partition
  • Convert a FAT Partition to NTFS
  • Compress Files and Folders
  • Defragment a Hard Disk in Windows

Unit VI. Connecting to Internet and Intranet Resources

  • Create a Dial-up Connection
  • Create a VPN Connection
  • Configure a Web Browser
  • Configure an Email Client
  • Troubleshoot Internet and Intranet Connections

Unit VII. Implementing Virus Protection

  • Install Virus Protection Software
  • Configure Virus Protection Software
  • Create a Clean Boot Disk
  • Manually Update Virus Definitions
  • Remove a Virus

Unit VIII. Preparing and Recovering of Disaster Recovery

  • Create a Boot Disk
  • Create an Emergency Repair Disk
  • Install the Recovery Console
  • Back Up Data
  • Back Up System State Data
  • Back Up the Registry
  • Prepare for an Automated System Recovery
  • Troubleshoot an Application
  • Troubleshoot Hard Disks
  • Restore Data
  • Restore the Registry
  • Restore System State Data
  • Recover Boot Sector Files
  • Perform an Automated System Recovery

Unit IX. Installing & Automating Client Operating Systems

  • Hard Disk Maintenance
  • Printer Maintenance
  • UPS Use
  • Peripheral Components Cleaning
  • Clean Internal System Components
  • When to upgrade
  • Dispose of Computer Equipment

Performance Objectives

Unit I. Introduction to Computers & The Tools

  • Students will be able to identify the different components of the computer and their tools
  • Students will be able to identify different software and their tools and troubleshooting techniques
  • Students will be able to understand the number system

Unit II. Safety

  • Students will have basic knowledge of Electricity and there products
  • Students will be aware of safety precautions in handling electric & computer equipment

Unit III. Components, Ports, Connectors and Cables

  • By end of this unit students will able to identify different components, ports, connectors and cables of the computer system
  • Power Protection

Unit IV. Architectures

  • Students will be able to have good knowledge of different architectures used
  • They can even troubleshoot some cards
  • Different Mother Boards such as difference between ATX motherboards compare to baby AT motherboard

Unit V. Fixed & Removable Storage Systems

  • Students will be able to install, configure different fixed and removable storage devices
  • Defragment Hard Drive, Replace a CMOS Battery
  • Able to backup the data on the systems

Unit VI. Peripheral Devices & Expansion Boards

  • Install and Configure peripheral devices as specified
  • Install printers, Video Adapters
  • Students will be able to describe the difference between an impact and no impact printers and list some common printer problems

Unit VII. Portable Computing

  • Install and configure the portable computing devices
  • Replacing internal components
  • Install PC & Mini-PC cards
  • Working with Portable computing device memory

Unit VIII. Networking

  • Students will be able to list the three most common topologies used today.
  • Characteristics, special equipment, advantages and disadvantages of topologies.
  • Can explain the term “Protocols”

Unit IX. Performing Maintenance

  • Students will be able maintain Hard Disk, Printers
  • Cleaning all the components
  • Upgrading the system component when needed
  • Students will be able to known when and where to Dispose the computer equipment

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